Mon – Fri: 08:00 AM – 06:00 PMinfo@edmartsystems.com
Support & Maintenance
Our engineers visit your premises to diagnose and resolve hardware, software and network issues on the spot.
When remote support is not enough, our engineers visit your premises to diagnose and resolve hardware, software and network issues on the spot.
On-site visits are available across Uganda.
On-Site Support
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How we work
You log a support request by phone or email and receive a reference number.
Our team assesses the issue and determines the best resolution path.
The request is assigned to the right engineer for remote or on-site support.
The issue is resolved as quickly as possible within your agreed SLA.
We confirm with you that the issue has been fully resolved.
The request is closed and a record is kept for future reference.
Mon – Fri 08:00 AM – 06:00 PM · Saturday 09:00 AM – 04:00 PM
