Mon – Fri: 08:00 AM – 06:00 PMinfo@edmartsystems.com
Support & Maintenance
A dedicated helpdesk and remote support service to resolve your ICT issues quickly without waiting for an on-site visit.
Our helpdesk team resolves ICT issues quickly by phone, email and remote desktop, without waiting for an on-site visit.
All support requests are tracked so you always know the status of your issue.
Helpdesk & Remote Support
FAQs
You can contact our helpdesk by phone or email at sales@edmartsystems.com.
Related
How we work
You log a support request by phone or email and receive a reference number.
Our team assesses the issue and determines the best resolution path.
The request is assigned to the right engineer for remote or on-site support.
The issue is resolved as quickly as possible within your agreed SLA.
We confirm with you that the issue has been fully resolved.
The request is closed and a record is kept for future reference.
Mon – Fri 08:00 AM – 06:00 PM · Saturday 09:00 AM – 04:00 PM
