Mon – Fri: 08:00 AM – 06:00 PMinfo@edmartsystems.com
Support & Maintenance
We track and manage your software licence renewals so you never face unexpected expiry or compliance issues.
We track your software licences and send renewal reminders so you never face unexpected expiry or compliance issues.
Our team handles the renewal process and advises on licence optimisation to control costs.
Licence & Renewals Management
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How we work
You log a support request by phone or email and receive a reference number.
Our team assesses the issue and determines the best resolution path.
The request is assigned to the right engineer for remote or on-site support.
The issue is resolved as quickly as possible within your agreed SLA.
We confirm with you that the issue has been fully resolved.
The request is closed and a record is kept for future reference.
Mon – Fri 08:00 AM – 06:00 PM · Saturday 09:00 AM – 04:00 PM
